Why is Personalization important?
Tailoring content to people’s individual needs, increases sales. Helping customers to find what they want quickly by showing them products and services based on their interests and past behavior, makes them more likely to buy. At Medhealth the services we provide are “custom-tailored” to clients’ specific needs and requirements and always we try to accommodate clients’ schedules and time plans.
In our view: “standardized services” pertains to your delivery scope of products and services, which is fixed according to what you think is appropriate for the market and generally cannot be changed.
On the contrary: “personalized services” pertains to our delivery scope of products or services, which is flexible and can be readily adapted to suit clients’ specific requirements.
For all of us at Medhealth, personalized service is “a means of meeting the customer’s needs, more effectively and efficiently, making interactions faster and easier and consequently, increasing customer satisfaction and the likelihood of repeat visits”.
It’s achieved because we study every day all the needs of our customers, so our service based on an experience and also on consumer’s previous behaviors.
Flexibility: Our customers’ needs often generate the creation of a new service or the introduction of changes that had not been contemplated. Therefore, they may modify existing action ways and policies. The secret lies in flexibility. We are looking always for ways to satisfy the customers’ needs, without significantly affecting the business.
Creativity: A key element of our personalized service, is offering something that no one has offered before or doing it in a different way. This requires ongoing Market research on international business trends as well as the analysis of the customers’ opinion on the services offered and of customer’s suggestions.
Adaptability: Our service has to be adapted to each individual customer. For all of us, this is a major factor to be considered when creating new services, ensuring that they offer an acceptable range of adaptability.
Our Personalized customer service, shows customers they care in our services. By offering this kind of service on a consistent basis, it sets a standard of care that our customers appreciate and come to expect. Our customers have a lot of choices and our service can set our business apart from the competition.
All of us at Medhealth know and use our customers’ names. This gesture makes a major impact when it comes to building trust and relationships. The experience is more memorable and our customers feel valued and this is especially important for us.
We reward our customers for valuable feedback. We encourage them to give us feedback on both, good and bad experiences, so we can improve procedures and customer satisfaction. The customers are more likely to be loyal to a company that implements their feedback.
Our Personalized customer service helps our business standout.